Johnny Black
1 Nickel

XPS 13 9360 Touchpad random clicks

Hello,

We just bought two laptops and both experience the same issue. While using the touchpad, suddenly, they start generating false clicks and that messes around with anything you do using touchpad. My colleague is a windows user while I am an Ubuntu user. While in Windows it seems to appear less often, in Ubuntu is like a click fest. The biggest issue is that after this anomaly starts the clicks are generated even if you don't use the touchpad. Try to watch an youtube while this is happening ....

As I cant seem to get in direct contact with Dell Support I hope for a response here.

My question is: Should we wait for a BIOS update in the next couple of days or should we return the units back for replacements?

Thank you!

Out configuration is:

XPS 13 9360, I7, 16GB RAM, 1T SSD, QHD+

Tags (2)
0 Kudos