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RE: XPS 9560 USB Device Failed

I have no idea why somebody thought that installing Dell Command | Configure would fix a problem overnight, but if even the embedded diagnostics are calling out a problem, I personally would schedule a service call to get that fixed, or if you just bought it, I believe you'd also have the option to have the entire system exchanged, although that would of course take a bit longer than an on-site call (if you have on-site service).  Sorry!

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