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Moderator

RE: Issue with HDD, error code: 2000-0142

Given the age of the system and hard disk drive, I would trust the diagnostics that it is failing. Perhaps it is intermittently failing which is why it worked in her system. Unknown. Was your mother's laptop also a Dell? If yes, did you run the ePSA/PSA diagnostics on her system with that hard disk drive installed in it?

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