eliyahabba
1 Copper

battery problem

i bought a new laptop from Amazon.

i have a problem when i turn on the laptop in the first time and i dont knoe what to do.

i tried to do something to update the laptop but i didnt sucseed

0 Kudos
8 Krypton

RE: battery problem

This isn't a new notebook - this model was current almost five years ago - in 2012.  Contact the seller to have the system replaced.

0 Kudos
eliyahabba
1 Copper

RE: battery problem

the seller claim that the the return period was over.

there is any solution??

0 Kudos
8 Krypton

RE: battery problem

You'll need to purchase a new battery.  If the seller tried to represent this model as new, contact a business practices group to file a complaint.  This model is over four years old - it's not a new system.

0 Kudos