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New XPS 13 2-in-1

I have a situation with my new system and was wondering where I could give feedback.

It seems the system, which is a 2 in 1, will deactivate the touchscreen when the Display shuts off.  The system is not asleep, just has the Display shut off.

As a result, I cannot regain the display while in a 2 in 1 configuration, such as Tablet mode, using the touchscreen.  I have to put the system back in laptop mode so the keyboard is activated, regain the display and then put it back in Tablet mode.  This is causing undue usage of the hinges, which Dell has special procedures for warranty coverage as well as being a royal pain.

I have two other touchscreen systems, XPS 2720 and Inspiron 17 7000, which can recover the display using just the touchscreen.

Please advise the appropriate division I need to relate this information or have someone e-mail me.

Thank You,



XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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