rohit13hooda
1 Nickel

DELL XPS 15 9560 dead

Hi All,

Here is what happened

1) I bought a DELL XPS 15 9560 few days ago.

2) Today, the system prompted for some pending updates and restart, so, I went ahead and re-started it.

3) After reboot and installing updates, there is no network connection. The system says, there are no connections available. I checked the networking device, there are no errors and everything is fine. 

4) I read online that there might be an incompatible driver which got installed as part of the update which is resulting in the networking (WiFi) driver to not work correctly.

5) So, I decided to reset the system to factory defaults.

6) Upon resetting the system to factory defaults, it is not booting at all. A blue screen comes windows (BSOD) and mentions on an error code: INACCESSIBLE BOOT DEVICE.

After step 3 I did run diagnostics on the system and there was a failed test:
How should I proceed to resolve this?

Linear Read Test
Test Started 4/15/2017 4:07:37 PM
Error Message: There was an error reading sectors 12775424 through 12779519. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13070336 through 13074431. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13074432 through 13078527. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13172736 through 13176831. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13176832 through 13180927. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13180928 through 13185023. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13185024 through 13189119. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13189120 through 13193215. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13193216 through 13197311. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13197312 through 13201407. 4/15/2017 4:07:45 PM
Error Message: Maximum errors of 10 exceeded. Canceling test. 4/15/2017 4:07:45 PM
Test Finished: Failed (Error code: WSD02-1IE)
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