HelpAnique
1 Copper

HELP

My computer was acting slow so i decided why not reset it to make it go faster i didnt care since i didnt have important flies on it, i started to reset it and it said it couldnt be reset for some reason, then i tried to reset it again nd it didnt work i decided to give up at that point, i shut my computer down and turned it back on and the dell logo showed up but that was all it didnt go to windows or anything, i shut it down again and same thing it showed the dell then went to a blank screen sometimes a dell suport thing would show up but that didnt help much at all, please help!

Ps: i forgot to mention earlier but i was getting some wierd error message plus it was being very slow.

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LSUFAN51
4 Ruthenium

RE: HELP

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Please run Dell F12 Preboot Diagnostics tool to check hardware on computer. Please follow steps below:

1. Turn off computer and disconnect all peripherals - printer, flash drive, external drive, etc....).

2. Power on system, quickly start tapping the F12 key continuously. In boot menu, stroll down to diagnostic and then click on it. After quick tests, click on hard drive and run Thorough Test mode. Report back any error code. Please click on link below:

Running Dell F12 Preboot Diagnostics - YouTube

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LSUFAN51
4 Ruthenium

RE: HELP

By the way, please list Dell model number, and version of windows. Ex: Dell Inspiron 3543. windows 10

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HelpAnique
1 Copper

RE: HELP

Inspiron 14-3452

Its windows 10

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HelpAnique
1 Copper

RE: HELP

I didnt get any error messages...

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LSUFAN51
4 Ruthenium

RE: HELP

I'd suggest you power on system. wait a few minutes, and then close the lid. Remove all peripherals, AC adapter and then remove battery(see image below). Press 'Power On' button for 15 seconds to release Status Flea Power. Replace battery, adapter, and then power on system. Hopefully computer starts normally.

LSUFAN51
4 Ruthenium

RE: HELP

If the computer doesn't boot into windows but you're able to see a image like the one pictured below then I suggest you click on 'Advanced Repair Options'.

LSUFAN51
4 Ruthenium

RE: HELP

Click on Advanced Options, and then System Restore.

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HelpAnique
1 Copper

RE: HELP

I tried that and my computer still doesn't work

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LSUFAN51
4 Ruthenium

RE: HELP

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