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RE: Dell Precision 5510 Crackling Sound from Right-side Speaker

Much to my chagrin, I was unable to locate the SRS Audio Enhancement package. Near as I can tell, it doesn't come with my particular model of Precision.  According to a dell support link I found, that program was last use for precision models running Windows XP.

I tried uninstalling the realtek drivers again, updating flash, testing, then reinstalling the drivers. None of that fixed the issue.  I find it incredibly frustrating that a Dell product could physically malfunction so soon and that I might be without a laptop while it's undergoing repairs, so is there anything else I might be able to try before escalating this to customer care?  I'd really appreciate it.

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