Saltgrass
4 Germanium

RE: XPS 15 9560 - Qualcomm Bluetooth Driver Will Not Load after KB4025342 Cummulative Update for July

With the July cummulative update to Windows 10 15063, the Qualcomm Atheros Bluetooth driver has completely failed.  It will not load and reports it is corrupted or unusable.  Here's what I have tried...

If you look at the Bluetooth device, on the properties you can see an Events tab.  If you go through those log entries, does anything stick out?  If you were to compare the log with the update installed and removed you might be able to discern some difference as to how it is behaving.

There was a thread here which mentioned their Wi-Fi would drop if Bluetooth was working.  The suggestion to change the Wi-Fi channel seemed to have helped.  Perhaps that would be an avenue you could explore.

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos