4 Germanium

RE: Black Screen while machine is still running - Dell Inspiron 27 7000

Then it isn't connected standby.  But it sounds like a video problem.  Have you tried connecting to an external monitor with HDMI?

You might make note of the keystrokes required to reboot or shutdown the system and see if they work when the screen is black.

No errors or warnings in Event Viewer around the time it goes black?

The power supply plug needs to be all the way in.  I was getting a power supply warning on one system when it was just barely out.

Still in warranty, the first 3 weeks or so is important.  Others can probably tell you how long but I would probably start a conversation with the Repair folks.


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos