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Fingerprint login not working - Latitude E5470 - any ideas?

This Latitude E5470 is quite new, but out of warranty, but the fingerprint has never worked properly.

It works sometimes, but mostly not. I've tried re-doing the fingerprint recognition several times, but it keeps telling me that it might need cleaning. I have to put in the pin number most of the time. Its terrible.

My 5 year old Vostro works fine, but this new laptop is really bad - this was an expensive laptop, I'm really disappointed.

It didn't work with Win7 and Win10. 

Any ideas on how to fix this.

Should I reinstall the driver (how do I do this?), replace the fingerprint pad - anything else?


Thanks

 

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