132132o
2 Iron

RE: Fingerprint login not working - Latitude E5470 - any ideas?

Thanks for the tip - i'll try that

Its over 1 year, so no support, but in the UK we get 2-6 years cover when buying a new item - though I'm sure Dell will not be happy to repair it.

The odd thing is - it works great sometimes, sometimes it doesn't work, sometimes it asks for my pin, and sometimes it asks for my Windows password.

I've never had windows switch between Pin security and Windows security - odd.

And why would the Fingerprint sensor only work sometimes.

Perhaps the next step is hardware test, then a full Clean Reinstall, and if this doesn't work try something else.

Unless you have another suggestion.

Thanks

0 Kudos