kevintobrien
1 Copper

RE: Dell XPS 13" 9343 Swollen battery

I understand that laptop batteries have a limited life, and that they generally lose the ability to hold a full charge after about 2 years. If that is what happened to me, I would accept it. I would still be able to use my laptop indefinitely even though it wouldn't hold a charge for as many hours. And I could use it plugged in. But that's not what happened to me.

What happened to me is that my battery swelled. It warped my keyboard causing some keys to not function, and it caused my touchpad to completely stop working. It made my laptop unusable. This is a defective battery. They are not supposed to swell. I had to pay Dell $250 to replace the battery. And I think I'm going to have to do this every 2 years. I'm very unhappy.

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