Gord_Van
1 Copper

Latitude E4200 running Win7 SSD drive un-restorable "Cannot get Smart status" error

Hello,

I can't reload Win 7 on this nice old Latitude E4200. 

Repair and reload from restore from restore point don't work, always bombs out with Win restore error detail "Bad Patch".  (There is no 'Dell' option in the repair/ diagnostic menu.)  So, I downloaded a boot image to USB port as instructed. 

On Win7 re-install from USB boot, Step 1 diagnostics and Step 2 backup worked cleanly, but wouldn't proceed to Step 3, with the following error: Samsung SSD PB22-JS3 FDE TM 128GB: "Cannot get Smart status".

Can anyone please enlighten me?

THANKS

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RE: Latitude E4200 running Win7 SSD drive un-restorable "Cannot get Smart status" error

Hi Gord_Van,

Thank you for reaching out to Dell Community Forum.

Please run the on-board Dell diagnostics <F12> and capture any error code or message you receive. You can follow the instructions from the below link:

http://dell.to/2drLyPQ

Please private message us the service tag of the system along with your email id, so that we can check on the system configuration.

(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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Gord_Van
1 Copper

RE: Latitude E4200 running Win7 SSD drive un-restorable "Cannot get Smart status" error

Hello Akshatha,

Thanks for these instructions.

Upon running the diagnostics, the following error is immediately returned:

(Pre-boot system assessment build 4127)

Error code 0411

2000-0411

Cables - RTC battery not connected

(Hit Y to continue testing ... )

Then, all (extended) memory tests pass.

Then:

"Pre-boot system assessment complete. No diagnostic utility partition identified.  Hit Ok to reboot..."

Windows then attempts to load but crashes with blue screen, unreadable.

Upon launching Windows startup repair:

"Startup Repair cannot repair automatically."

Details:

Event: StartupRepairOffline

Sig 01: 6.1.7600.16385

Sig 02: 6.1.7600.16385

Sig 03: Unknown

Sig 04: 21199684

Sig 05: AutoFailover

Sig 06: 12

Sig 07: BadPatch

OS Version:  6.1.7601.2.1.0.256.1

Locale ID: 1033

THANKS for looking into this,

-- Gord_Van

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RE: Latitude E4200 running Win7 SSD drive un-restorable "Cannot get Smart status" error

Hi Gord_Van,

Thank you for these details.

I have responded to your private message.

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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Gord_Van
1 Copper

RE: Latitude E4200 running Win7 SSD drive un-restorable "Cannot get Smart status" error

Re: Error code 0411  Cables - RTC battery not connected:

Samsung SSD drive.

I tried re-seating the cable to the drive, but no change. I couldn't see any other connections to the drive itself.  

The drive cable seems fragile.  Do these sorts of cables, or the connectors connecting them, tend to fail?

Also, is this a proprietary cable, or a 'standard' laptop SATA cable?

Could this error also indicate other cable/connection problems?  (For ex., what is the 'RTC battery connection' - does this have anything to do with the CMOS battery?  

Thanks,

--Gord_Van

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