Gord_Van
1 Copper

Latitude E4200 running Win7 SSD drive un-restorable "Cannot get Smart status" error

Hello,

I can't reload Win 7 on this nice old Latitude E4200. 

Repair and reload from restore from restore point don't work, always bombs out with Win restore error detail "Bad Patch".  (There is no 'Dell' option in the repair/ diagnostic menu.)  So, I downloaded a boot image to USB port as instructed. 

On Win7 re-install from USB boot, Step 1 diagnostics and Step 2 backup worked cleanly, but wouldn't proceed to Step 3, with the following error: Samsung SSD PB22-JS3 FDE TM 128GB: "Cannot get Smart status".

Can anyone please enlighten me?

THANKS

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