RE: Latitude E4200 running Win7 SSD drive un-restorable "Cannot get Smart status" error
Thank you for reaching out to Dell Community Forum.
Please run the on-board Dell diagnostics <F12> and capture any error code or message you receive. You can follow the instructions from the below link:
Please private message us the service tag of the system along with your email id, so that we can check on the system configuration.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).