Gord_Van
1 Copper

RE: Latitude E4200 running Win7 SSD drive un-restorable "Cannot get Smart status" error

Hello Akshatha,

Thanks for these instructions.

Upon running the diagnostics, the following error is immediately returned:

(Pre-boot system assessment build 4127)

Error code 0411

2000-0411

Cables - RTC battery not connected

(Hit Y to continue testing ... )

Then, all (extended) memory tests pass.

Then:

"Pre-boot system assessment complete. No diagnostic utility partition identified.  Hit Ok to reboot..."

Windows then attempts to load but crashes with blue screen, unreadable.

Upon launching Windows startup repair:

"Startup Repair cannot repair automatically."

Details:

Event: StartupRepairOffline

Sig 01: 6.1.7600.16385

Sig 02: 6.1.7600.16385

Sig 03: Unknown

Sig 04: 21199684

Sig 05: AutoFailover

Sig 06: 12

Sig 07: BadPatch

OS Version:  6.1.7601.2.1.0.256.1

Locale ID: 1033

THANKS for looking into this,

-- Gord_Van

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