quangdtruong
1 Copper

XPS 13 9360 thin vertical green line

I bought my XPS 13 9360 during black friday and just opened it up for Christmas. Immediately during the first start up I noticed a persistent thin green vertical line in the middle of the display.

I hooked up an external monitor and i've confirmed that it is only on the laptop screen. Is this a common problem and is this something that Dell can resolve immediately with  replacement or is this something that will have to be sent in for repairs?

Thanks

Tags (3)
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ieee488
6 Gallium

RE: XPS 13 9360 thin vertical green line

Return to store for full refund.

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quangdtruong
1 Copper

RE: XPS 13 9360 thin vertical green line

I just got a hold of Dell support and I'm in the process of sending it in for warranty repairs. I bought it through the Dell website during black Friday so I can't take it into a retail store. However I live very close to the repair center in Austin so it should be completed quickly.

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Moderator
Moderator

RE: XPS 13 9360 thin vertical green line

Thank you for your message. We sincerely apologize for the inconvenience caused.

We will be glad to look into this for you. Please click on my Dell username & send a private message with the service tag, registered name & email address.

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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