djegodragon
1 Nickel

Bluetooth not finding any of my other devices (killer 1535) (xps 13 9360) (7th gen cpu)

Since maybe a month or so my dell xps 13 (9360) has been unable to find my phone (OnePlus 5), my mouse (Logitech mx anywhere 2) and my headphones (Sony WH-1000XM2). When I first received my device I could connect my mouse , but now it refuses to be detected by windows 10 even though it is in pairing mode, the same issue has arisen for my phone and headphones.

I have tried:

  • Reinstalling the latest drivers
  • Restarting windows services
  • Reinstalling the entire OS (win 10)
  • Drain the battery
  • Reset the bios

So far no dice Smiley Sad

If anyone has other suggestions, thanks in advance.

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Saltgrass
4 Ruthenium

RE: Bluetooth not finding any of my other devices (killer 1535) (xps 13 9360)

If you reinstall the entire OS, how did you do so.  A clean install using just Win 10 media or did you reset somehow?

Have you installed any Dell Drivers?

There was a recent Win 10 update which was supposed to deal with certain devices not bonding ..(KB4054517)

Since you replaced the OS, that overrides any suggestion to reinstall the drivers but make sure the drivers for both the Wireless adapter and Bluetooth are showing the correct driver version.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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djegodragon
1 Nickel

RE: Bluetooth not finding any of my other devices (killer 1535) (xps 13 9360) (7th gen cpu)

I used a USB stick to do a clean media install followed by installing the official wifi and Bluetooth drivers from dell, the rest came from windows update.

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ieee488
6 Gallium

RE: Bluetooth not finding any of my other devices (killer 1535) (xps 13 9360) (7th gen cpu)

What about the chipset driver?

Did you ever install that? Sounds like you didn't.

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djegodragon
1 Nickel

RE: Bluetooth not finding any of my other devices (killer 1535) (xps 13 9360) (7th gen cpu)

Great suggestion, I installed the chipset drivers from dell. Unfortunately i didn't work.

I think windows 10 installs most drivers automatically.

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