Stanleychen95
1 Copper

Dell Inspiron 15 7567 Freezing

So I recently (it's been about 3 weeks) purchased a refurbished dell Inspiron 15 7000. Sometimes, when I put my laptop to sleep, it wakes up with this screen. That smaller box is the mouse apparently because it moves when I move my mouse. It doesn't go away, at least when I left it for 10 minutes. 

Also, another freezing problem that I have is that sometimes, my computer spontaneously freezes while I am watching a video. It may have to do with my RAM usage (I've noticed that I have at least 4-5 tabs open) but I also have 8gb ram, which has never been a problem on other computers. The screen doesn't change, and the audio stutters loudly for about 10 seconds before cutting off immediately. Nothing on the screen moves.

All parts are stock. 

Processor: Intel i5-7300 HQ CPU @ 2.5 GHz

Ram: 8 gb

System Type: 64-bit OS

Display Adaptors: Nvidia Geforce GTX 1050 Ti and Intel HD graphics 630

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