DLott11
1 Copper

3300 wireless printer adapter....926 aio printer.....losing connnection

I have been using a Inspiron 1720 laptop with Vista connected to a 926 AIO printer through a 3300 wireless printer adapter.  This has been operating great for over a year.  Suddenly I began losing the connection.  I have read all the posts on this forum.  To get it going again I have to uninstall and reinstall the adapter and printer.  Sometimes the IP Address Setup Utility won't pick up the information and sometimes it picks it up right away.  Anyway I can get it going again and then after a few hours or so the printer stops working and I get the message "Communication not available. The printer cannot communicate with the computer"  After I go through the process all over again I can get it working again but after a few hours it drops off.  The printer will run fine from the USB port, just not wirelessly.  I always run new firmware and completely delete the printer drivers using the utility you recommend in the other posts on the forum.  Is it possible that the 3300  Adapter is going bad? I would appreciate any help you can offer.  Thanks for your help.

Doug

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PudgyOne
6 Indium

Re: 3300 wireless printer adapter....926 aio printer.....losing connnection

Doug,

 

When this happens, how may lights are on the 3300? All three? Did you try checking your cable from the printer to the 3300? Did you try updating the firmware in the 3300?

 

What type of security are you using? What channel are you on?

 

 

Rick

#DellRockstar

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DLott11
1 Copper

Re: 3300 wireless printer adapter....926 aio printer.....losing connnection

Rick,
 
All three lights on the 3300 printer adapter are on.  I have replaced the cable from the printer to the 3300.  I updated the firmware on the 3300 using the link on one of your forum posts.  Netgear router at 2.4 ghz using WEP on Channel 11.  After I get it up and running it works fine for a while and then disconnects  without any changes by me. 
 
Doug
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PudgyOne
6 Indium

Re: 3300 wireless printer adapter....926 aio printer.....losing connnection

Doug,

 

All three lights indicate that the 3300 and printer are communicating with the Netgear router. How old is your Netgear (Model number) Router? My only issues with my old Netgear WGR614v6, was it came to a slow death. The other issues I had was during electrical storms and power flickers, I was unable to connect to the internet. Had to power off the Netgear and the 3300(I had them on the same power strip) for 30 seconds to get connection back. First, here is a little tweak.

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power. (I also did this to the USB Root Hubs located at USB Controlers)

 

Now, I would recommend that you change the security on the Netgear router by following the instructions below.

 

Update the firmware in the Netgear router at Netgears website. If you need a link, please give the the make and model of your Netgear router.

 

Broadcast your SSID (You may want to change this to make connecting easier)

 

Use WPA-PSK(TKIP) Security(Personal)

 

Mixed mode b and g(n if available)

 

Try using channels 1, 6 or 11. (I use channel 11)

 

Save and exit. Power off your ISP Modem/router and the Netgear router for 30 seconds. then power on the ISP modem/router first, then theNetgear router. Restart your computer and then try to connect to your new network.

 

After the router is done, then follow these instructions to remove the printer from each computer.

 

Make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

64-bit drivers

 

All other drivers

  

Now setup your wireless print server/printer.

3300 Utility

3300 Firmware


Attach the 3300 to your computer using the USB Cable and insert the 3300 disk. Follow the instructions. It should ask you for the network ID, type of security and password.

 

***To install drivers, sometimes they just open and do nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

 

Install the proper drivers, choose network. you should see the printer, click add, choose I'm using a wireless print server and follow the instructions. You should be able to print, scan, copy, etc.

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

I have a Dell Wireless Printer Adapter 3300 attached to my Dell 964 Photo AIO Printer, so if you run into a snag, please feel free to ask questions.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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