urbadatmemes
1 Copper

Wifi connection issues with inspiron 7559 (2 bars of connection from 5 feet away)

Hello dell, my laptop has had this problem where my connection is constantly at 2 bars or 1 bar and i cant even see the wireless network on my available networks, i am currently 5 feet away from my router and i have 2 bars and very slow connection, my model is the inspiron 7559 with a gtx 960 graphics card, i had perfectly fine connection a month ago and i cant remember doing anything to cause this please help.

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Community Manager
Community Manager

Re: Wifi connection issues with inspiron 7559 (2 bars of connection from 5 feet away)

Hi urbadatmemes,

Thanks for posting.  Apologies that your system is not performing as expected.

Have you run a systems diagnostics test? You can do this by pressing F12 at startup or using Support Assist http://bit.ly/1UXBb2H.
Run the diagnostics, make a note of any error messages, then post back here or contact Tech Support for further troubleshooting. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can
initiate a chat session http://dell.to/2v4snVm

Here is some information from the Dell knowledge base you may find helpful:

Windows 10 Wireless Networking Usage and Troubleshooting Guide for the Home

Connecting and Troubleshoot Internet Connectivity Issues on Your Dell Computer

 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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urbadatmemes
1 Copper

Re: Wifi connection issues with inspiron 7559 (2 bars of connection from 5 feet away)

I ran a full system diagnostic scan and nothing showed up and nothing has fixed, please help

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8 Krypton

Re: Wifi connection issues with inspiron 7559 (2 bars of connection from 5 feet away)


@urbadatmemeswrote:

I ran a full system diagnostic scan and nothing showed up and nothing has fixed, please help


Probably a problem introduced by a Windows 10 update.

 

Try installing the wifi driver.

 

.

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