Factory Installed OS

I am getting BSOD Error (APC_INDEX_MISMATCH) from past 2-3 days. So, i want to reset my computer to factory installed DELL OS. I am not able to do with DELL OS RECOVERY TOOL. Tool gives only two options i.e INSTALL & EXTRACT. I am not able to reset my windows with "REFRESHING YOUR PC" option also.

How to download Factory Installed DELL Windows 8.1 ISO?

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