ejn63
4 Ruthenium

Re: Factory Installed OS

Before doing anything, run an extended diagnostic on your hard drive.   F12 at powerup.

If the drive passes, you can get the Windows 8 image 

https://www.dell.com/support/article/us/en/04/sln299044/how-to-download-and-use-the-dell-os-recovery...

(you'll need a 16 or 32 G or larger flash drive).

 

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