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Moderator

Re: Dell g5 5587 temperate sensor issues

Thanks for reaching us here.

I will be glad to assist you with this issue.

As the first step of troubleshooting, I’d like you to run the basic hardware diagnostics to check the hardware functionality of your system. This video has instructions on how to run the test: dell.to/2gEuPZz  
After you run the test, let us know if you receive any error messages or error codes. Ensure that the laptop charger is connected while you initiate the diagnostics.

Also, request you to boot the system into BIOS (by tapping F2 during startup) and check if the system reports any Fan, Temperature or Thermal Event errors on start-up or share a picture of the screen.

-Farooq

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