mwine79
1 Copper

Logging on

My son just got his Inspiron laptop for his birthday. Because he’s only 10, I used my email to set up his computer. Last night he was able to logon with his password and had no problems. Tonight, after the computer turns on, the username and password boxes never appear. If I click or press any key, the computer goes to a black screen and after 45 seconds will come back to the initial screen. We cannot log on. How do I resolve this?

0 Kudos
Moderator
Moderator

Re: Logging on

mwine79,

Click the link below for troubleshooting login issues.

Troubleshoot problems signing in

 

Click my name and private message me the service tag number as well as your registered name, email address, and phone number.

 

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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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