4 Ruthenium

Re: Dell PC Restore by Symantec


Yes.  Windows 7 will not see a backup because a Windows 7 backup; i.e., a backup made with Windows 7, does not exist.  If you can see the D:\ recovery partition then you should be able to use the imagex restoration procedure I described earlier.  At the Windows 7 Desktop, click on Start|Search.  Type in CMD.  When CMD appears in the Programs list, right click on it and Run as Administrator.  You should be able to log onto the D:\ recovery partition and find the factory.wim file.  I assume that you are familiar with command prompt commands.  If not, let us know.