spudd57
1 Nickel

Windows 10 freeze up issues

I am setting up my new inspiron 3250 with win 10 Home preinstalled.

from go it regularly freezes up; the only escape is cut power.

MS forum points the finger at Dell and suggests the Dell factory win 10 is not a clean install???

please advise on a remedy.

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RE: Windows 10 freeze up issues

Hi,

Thank you for writing to us!

We wouldnt suggest and clean installation as of now as it could be a hardware issue as well.

Kindly follow the steps :

1- Run Chkdsk

2- Run Extended diagnostics on the Hard drive.

Kindly let us the error on diagnostics.

Private message the service tag to the system.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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