RE: Windows 10 freeze up issues


Thank you for writing to us!

We wouldnt suggest and clean installation as of now as it could be a hardware issue as well.

Kindly follow the steps :

1- Run Chkdsk

2- Run Extended diagnostics on the Hard drive.

Kindly let us the error on diagnostics.

Private message the service tag to the system.



DELL-Robin D
Social Media Support

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