Jdunne1980
1 Copper

Problem restoring factory settings

I am having major problems restoring my dell xps computer to factory setting. I want a full clean and go thru all the options. It gets to the black start screen and says it is resetting. However after a couple of minutes the blue screen comes back on and says "there was a problem resetting your pc. No changes were made. "

Please help me with this problem. Thank you. JD

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