Yang2018
1 Nickel

U2718Q, yellow tint issue

IMG_4817.JPGIMG_4818.JPGIMG_4819.JPGIMG_4820.JPGIMG_4821.JPGIMG_4822.JPGIMG_4823.JPGIMG_4824.JPGThere is obvious yellow tint on the left and right part of my display, I wonder if this is only for my case or its common for U2718Q?

 

PS Light leakage:IMG_4807.JPG

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Moderator
Moderator

Re: U2718Q, yellow tint issue

 

Note, Dell monitors are not validated in a dark room. All monitors are inspected per industry standard, which is with 150lux ambient lighting (similar to typical office lighting). Regardless, this monitor passes the BID (Built-in Diagnostic) and would not be exchanged. For my notes, send me via Private Message the U2718Q service tag number.

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Yang2018
1 Nickel

Re: U2718Q, yellow tint issue

What about the yellow tint issue? That part bothers most
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Moderator
Moderator

Re: U2718Q, yellow tint issue

 

Based on the BID (Built-in Diagnostics) pictures, it passes our manufacturer specifications for overall uniformity.

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Yang2018
1 Nickel

Re: U2718Q, yellow tint issue

Does it mean even if I exchange for another U2718Q item, it's highly possible that the new one would have same issue? (The issue is it looks darker in the edges). What's the resource of those BID pictures? Are they only for my item?

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Moderator
Moderator

Re: U2718Q, yellow tint issue

 

Does it mean even if I exchange for another U2718Q item
* Because it passes our manufacturer specifications for overall uniformity, you are not eligible for an exchange.

it's highly possible that the new one would have same issue? (The issue is it looks darker in the edges)
* Speculative, unknown.

What's the resource of those BID pictures? Are they only for my item?
* The pictures you posted are of your monitor. This "resource" question does not make sense?

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Yang2018
1 Nickel

Re: U2718Q, yellow tint issue

STOP emphasizing that I can not exchange it. I did not purchase from dell.com so you have no power in determining either this could be exchanged or not.

Moderator
Moderator

Re: U2718Q, yellow tint issue

 

You never mentioned in any prior post that you did NOT purchase this from Dell. So my posting of the Dell exchange policy was valid.

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