Hu-Bo
1 Copper

U2713HM not USB 3.0

I can not get the monitor to work at 3.0 speeds. After a long time with tech support they told me that it is not 3.0.  The USB cable that came with the set does not have blue on either end. The ports on the side are not blue. The ports on the bottom are not blue. All available literature and the owner's manual claim 3.0. Very disappointing. 

Tags (2)
0 Kudos

Re: DELL U2713HM not USB 3.0

Hi Hu-Bo,

The USB ports on U2713HM are USB 3.0. You may refer to User's Guide Here.

Please share the system model you are using with monitor as the system should also be USB 3.0 capable.

You may refer to Setup Diagram Here. The monitor Upstream cable is in Step 4 and should be connected to a USB 3.0 port on computer.

Do reply with the information. I would be glad to help you.

Thanks & Regards,
Sundeep B
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA;India For helpful Dell Support Videos, you may click Here.

0 Kudos
Hu-Bo
1 Copper

Re: DELL U2713HM not USB 3.0

Thanks for a post. All of the basic stuff has been checked. External hard drives work at 3.0 when connected directly to the Asus motherboard blue USB 3.0 ports. Dell does not conform to the USB 3.0 color coding?

0 Kudos
Moderator
Moderator

Re: DELL U2713HM not USB 3.0

Hu-Bo,

We do on our computers but not the monitors. The manual says monitor USB 3.0 can do the following:
Super Speed 5Gbps
High Speed 480Mbps
Full Speed 12Mbps
Low Speed 1.5Mbps

What specific make/model drives are you testing?

0 Kudos
Hu-Bo
1 Copper

Re: DELL U2713HM not USB 3.0

The problem is that the set does not recognize the fact that it is plugged into a fully functional 3.0 port. Upon boot up I get the message " this device can perform faster if you plug it into a 3.0 hub. It acts as if it is plugged into a 2.0 port. I have the most recent 3.0 driver from NEC on my PC. I have eliminated the USB cable that came with the Dell as a possibility. Any thoughts?  

0 Kudos
Moderator
Moderator

Re: DELL U2713HM not USB 3.0

When you say "boot up", does that mean when the PC is booting up? Or does that message appear when the PC is already up and running and you "hot" connect the USB drives to the monitor?

0 Kudos
Hu-Bo
1 Copper

Re: DELL U2713HM not USB 3.0

This happens with no USB drives connected to the Dell. It happens whenever I start or restart the computer.

0 Kudos

Re: DELL U2713HM not USB 3.0

Hi Hu-Bo,

I would suggest you to uninstall the USB Root Hubs and update the chipset drivers by following the steps below :

  • Unplug all USB devices from the computer.
  • Click on Start.
  • Type Device Manager in the search box.
  • Click on ‘Device Manager’ in the search results. The device manager will open.
  • Click on > sign next to ‘USB Universal Bus Controllers’ to expand the category.
  • Right click on each entry listed under USB Universal Bus Controllers and click on ‘Uninstall’.
  • Click on ‘Yes’ on the security warning.
  • Restart the computer and Windows will automatically install generic drivers for USB Root Hubs.

You may try installing the updated chipset drivers from the manufacturers website of motherboard. Also, ensure that Windows is up to date via Windows updates.

Please reply with the findings.Will take it further from there.

Thanks & Regards,
Sundeep B
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA;India For helpful Dell Support Videos, you may click Here.

0 Kudos
Hu-Bo
1 Copper

Re: DELL U2713HM not USB 3.0

Here is what the device manager looks like. Do you still want me to uninstall all of this?

0 Kudos
thumpabar
1 Copper

Re: DELL U2713HM not USB 3.0

This thread is kind of old and this post is kinda long, I know, but I am having all sorts of issues with this USB3 hub on a new Haswell system which ONLY has USB3 ports.

With the original A01 revision U2713HM, and a freshly built Win7 x64 on all new hardware, it kept disconnecting/reconnecting every 10 or so seconds and would not stay connected no matter which port it was plugged into.

I called Dell and a A00 revision U2713HM was sent out as a replacement.  This one kind of worked, in that it would detect my USB3 HDD & USB3 32Gb Stick no issues...the webcam however would no longer work AT ALL when plugged into the monitors USB3 ports.  Plugged into the PC direct and no issue.

I noticed that it actually had a "USB 3.0 Hub" and another "Unknown Device" installed in the device manager.  I put back the A01 revision monitor (which had all the devices detected) and did some playing around with the drivers for the USB Hub in Device Manager.

After lots of messing around and many reboots I managed to get a "USB 3.0 Hub" loaded and working, instead of the "Generic USB Hub" that it had previously, or a Hub that had the yellow exclamation because it couldn't start.  It stays connected no problem now, but it is only running at USB 2.0 speeds & won't power the webcam or USB3 HDD 😞

If I use the "Generic USB Hub" driver, there are 4 ports with 500mw max for each port, which you can see in the "Power" section of the Properties of the "Generic USB Hub" device.  If you update the driver to the Intel "USB 3.0 Hub" driver, you have no such tab any more.

I suspect if you can find the right combination of drivers...being proper USB 3.0 supported drivers, then the USB ports will work just fine.  It is just a shame that they generally don't get detected correctly due to a spec mismatch or whatever?

I am still struggling to get them right and to accept more voltage/wattage with the current "USB 3.0 Hub" driver as now the USB3 HDD spins up, but doesn't have enough power to keep the drive spinning and it see it properly in Win7.  The Webcam & USB3 32Gb stick work no problem and run at full speed.

I know the HDD works fine as it worked on the replacement A00 and works no issue plugged into the PC directly.

Anyways...anyone else found anything similar?

0 Kudos