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Re: Printer Compatability

Diana R,


Please follow the instructions below and then tell me what happens.


First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.


Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista computers, until it prompts you to restart your computer.


Restart your computer.


Download the proper drivers.


XP Drivers



Vista 32-bit Drivers


Vista 64-bit Drivers



All other drivers


Install the proper drivers. You'll be prompted when to connect your printer(powered on). Please use a 6ft or smaller USB Cable.





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