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Re: AIO 964 - Firmware Loading Issue

Mark,

 

I will not try to miss anything but if I do, let me know. I keep my 964 printer covered and leave the bottom paper try uncovered so when I print the paper can come out. I really don't think the firmware installed, since the drivers need to be installed first.

 

Disconnect your printer. Print roller and Jam problems

 

Download and run this patch to completely remove the printer from your computer. (This patch is like a cleaner and works on XP and Vista systems)

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

All other drivers

 

Vista 64-bit Drivers

 

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)


Go to the USB Controller section and click the + sign.


Starting at the bottom, USB Root Hubs, and working your way to the top, USB Universal Controllers, un-install everything in that section.


Restart your computer. Windows will find everything again and correct the problem one. Please be patient. The new hardware wizard may work 3-5 minutes before it's done.

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Please remember to install the latest firmware for the 964 printer.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Let me know what happens and/or exact error messages.

 

Rick

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