willi1617
1 Copper

Re: Cannot print with our Dell 968w

Nikhil D

Hi. Thank you for your quick response. I unplugged the adapter from the printer and held the power button down for 20 seconds. I was able to make a copy after your suggestion. The print files function is still greyed out.

We are using Windows 7 and Webroot Secure Anywhere as a virus protection. It came with the computer we recent purchased.

Any further suggestions that you could make would be appreciated. Thank you!

Christina

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