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Dell V515w will not recognize printer cartridges

Hi,

I'm currently having a problem with printing out papers from my computer because my computer will not recognize

the printer cartridges. The printer i have right now is a Dell v515w and the computer that i have is a Dell XPS running on

windows XP operating system. I've tried several if not all, of the solutions posted on the support online, as well as, trying to call costumer support.

The problem is that  when I try to print something off my computer it will say that the ink cannot be recognized. However, when i try to copy

something from the printer it will copy just fine. I just purchased new ink cartridges 3 days ago so it should not be the amount of ink left in them.

I was wondering if anyone could help me solve this problem?? Thank you for your time and consideration!

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