I have a Dell Dimension E310 and a Dell Photo All-In-One Printer 964. I am running Windows XP.
My printer was running fine, but scanning was not working right.
I uninstalled Dell Printer 964 using Change or Remove Programs.
I tried to re-install Dell Printer 964 using the Drivers and Utilities CD: Dell Photo All-In-One Printer 964 CD that came with my computer. I have had this CD for 6 years and have used it to re-install printer before.
I place the CD in the D Drive. Sometimes it will open the Installation Box (Sometimes it does not).where I can choose to Install for a Personal Computer or a Network Computer. I click on Personal Computer and wait. Nothing happens. In the past this action would start the Printer Installation process.
Sometimes I place the CD in the D Drive and nothing happens. In that case, I open My Computer then Right click on D Drive (which shows the Dell CD). I click on Open. Sometimes the Installation Box opens. Sometimes it does not.
Sometimes a box opens that says the computer has detected new hardware - Dell Photo All-In-One Printer 964. Instructions say to make sure the Dell Installation CD is in Drive D, then click Next. It moves to another window where it says it is searching for the CD. It just keeps searching but does not find it.
Has my Installation CD worn out? Is that why the computer can't find it? Or is something else going on? Can I download the Printer software from the Dell website? Can I get a new Drivers and Utilities CD: Dell Photo All-In-One Printer 964 CD?
I have a medium knowledge of the computer.
I appreciate any help someone might offer.
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