Please follow the instructions mentioned in the link below to uninstall and reinstall the drivers for your Dell Printer 964. Ensure there are no documents in queue prior to uninstalling the drivers.
How to Uninstall existing printer drivers: http://dell.to/18M5Oki
If the issue persists, follow the steps mentioned below:
Click on the link for Dell 964 Printer Drivers. Select Operating System (OS) as Vista. Once the OS is selected as Vista, you will see an added option for running a Clean-Up Assistant/Patch to remove older Dell Printer Software. Run the patch and then reboot the system. Ensure that the USB cable is not connected to the computer while uninstalling printer drivers.
For installing Dell 964 Printer Drivers:http://dell.to/13u7fzp
When the system has rebooted, check that the printer software has been deleted and then install the drivers from the same link mentioned above. This time, select the operating system as Windows XP which is the Operating System on your computer prior to downloading and installing the drivers.
Hope this resolves the issue for you. Let us know if further help is needed.
Thanks and regards,
For easy access to drivers, manuals and product updates, please visit our Support Site .