Re: Dell Photo All-In-One Printer 964 Installation

Hi Coleman Creative,

Thank you for your reply.

Generally, you should be able to install the drivers from the printer CD unless there is an issue with the CD.

Printer firmware is the program stored inside of a printer, which allows it to receive information and turn it into a printed image. The firmware update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules.

Printer software generally refers to the printer drivers itself.

Sometimes, in order to uninstall the previous printer drivers completely (even though the printer is no longer seen under Devices in Control Panel), we have to run the Patch/clean up assistant. This patch is not available under the "How to Uninstall Printer Drivers " link.

It is available under the link for 964 Printer drivers which is: http://dell.to/13u7fzp

Once you have opened the link, select Operating System as Vista and then you will see the Patch/Clean up assistant (R166225.zip) listed. Follow the instructions for running this .zip file and then reboot the system. Once the system has rebooted, go back to the same link and download and install the drivers for your printer. Select the operating system as Windows XP prior to downloading as you have Windows XP on your system.

You may also find these links helpful:

The Printer did not Install Correctly or Gets a Communication Error:  http://dell.to/19z7ctG

How to Download and Install Printer Firmware: http://dell.to/1croVCR

Please reply if you have further queries.

Thanks and regards,
Babita S
#iworkforDell 

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