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RE: v305 / Windows 8 64bit / No Dell Imaging Toolbox

Brett,

The printer is scanning the image to a PDF and needs the OCR Program to convert it to the PDF.

Latest issues are...

In the last batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

Rick

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What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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