S.Chaney
1 Copper

Blue Recovery Screen: Error Code: 0xc0000225

After Windows 10 update on my Inspiron 7352,  my internet would constantly freeze up, no matter if I used Chrome or Internet Explorer. Attempted to revert back to Windows 8.  Now I am receiving a blue recovery screen with the error code listed in my subject line (which has changed about 3 times). Other times I try to start it up, I only get a black screen.  I can see my cursor move, but nothing else happens. My laptop does not have a cd-rom drive, so it didn't come with a recovery disk.  Does anyone know a fix that I can download to my external hard drive to help reboot my system?

0 Kudos
Community Manager
Community Manager

RE: Blue Recovery Screen: Error Code: 0xc0000225

Hi S.Chaney,

Thanks for posting.

You should be able to boot from a USB  thumb drive.  Did you create the re-installation USB when you first started Windows on the computer? 

1. Insert the recovery media into a USB port and then power off system.

2. Power on system, quickly start tapping the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen.

3. At the boot menu, select the device under UEFI BOOT that matches your media type (USB or DVD )

4. Select your keyboard language and then At the Choose an option screen, select Troubleshoot.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos
S.Chaney
1 Copper

RE: Blue Recovery Screen: Error Code: 0xc0000225

Hi Robert,

Unfortunately I did not create a re-installation USB. Is there any way to download a fix online? I've seen so many different links, but not which one I should choose.

0 Kudos
Community Manager
Community Manager

RE: Blue Recovery Screen: Error Code: 0xc0000225

If you are unable to download it from the Dell Download Center, then please give Tech Support a call.  Thanks

http://dell.to/2wLf5d3


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos

Re: Blue Recovery Screen: Error Code: 0xc0000225

Perform the Hard Disk Drive and Memory Test

Please follow the below given instructions to perform the task:-

First, you should try to “Turn OFF” the Notebook
Then press the “Power ON” the Notebook and stay tapping the “Escape” Key during the start up to enter the Start-up Menu
Now you will need to choose the BIOS option “F10”, and under the “Advanced” or “Diagnostic” tab.
Now you should look the facility to run tests on both the Hard Disk Drive and Memory.
If you are unable to follow these steps, so you can take HP tech support help to do this comprehensive manner.
https://www.errorsolutions.tech/error/windows-10-error-code-0xc0000225/

0 Kudos