I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tyied with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article 593906 Published on 2013-01-21 ( relative link http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=593906&doclang=en&l=en&s=dhs ). Although i have done the updates ,i am still not able to create recovery discs !! Current Issue: after inserting the 3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD. I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !). As you can understand this is a workaround and not a Solution.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution. (Model : inspiron 15 3521) . Thank you
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