stingray-ec
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Unable to create Factory Backup on dvd media using Dell Backup and Recovery 1.7.1.2

My system: dell inspiron 14R 5421 O.S. Windows 8.1 Dell Backup and Recovery 1.7.1.2 All software updated Dell Backup and Recovery software has not been able to detect or use "the second dvd blank disk" on my computer. Any help would be most appreciated! Thank you Efreen Loaiza
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