RE: Windows 8.1 won't Activate

Hi,

You may try a couple of steps to get the computer up and running

  • I believe you tried "Reset" , You may try Dell factory restore(Not 100% sure if this would work after reset)

Go to Windows - Settings, Update and Recovery, Recovery

You have 3 options there 1.Refresh 2. Reset 3. Advanced startup.

Select the 3rd option, Click "Troubleshoot" , In the next scree if you have 3 options 1.Refres 2.Reset 3.Dell backup and recovery, Pick the 3rd option and proceed further. That should fix the issues.

  • If there is no Dell back up and recovery, Login to Windows and Open "Command prompt" as "Administrator"

Type "slui 4" , That opens up a new window for Phone activation, Select your country, Dial the number given there, follow the instruction. that should work.

Please respond incase you need any further assistance.

Thank you

Dell-Gokul G
Social Media and Community Professional
#IWork4Dell
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