mikeo007
1 Copper

Certain onscreen buttons disable Bluetooth keyboard

Certain onscreen buttons disable Bluetooth keyboard

I'm having a problem with several iPads using Apple Bluetooth keyboards in pocketcloud.

The bluetooth keyboards are connected properly on startup and work in pocketcloud.
Part of my users' workflow requires them to use the Esc, Shift, Ctrl, Alt keys.

They can bring up the onscreen keyboard with these function keys by pressing the eject button on the Apple keyboard...perfect: esc, shift, ctrl and alt all work.

BUT, if the user accidentally presses the other function keys on the onscreen keyboard (the one that brings up the ctrl+ combinations, the arrow keys, the "Fn" key) it disables the bluetooth keyboard until I restart pocketcloud.

Is this a bug, or is it a feature that I can disable?

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Josh-2015
3 Zinc

RE: Certain onscreen buttons disable Bluetooth keyboard

What are the exact key combinations you are seeing that disable the keyboard? 

I am seeing if you use CTRL + ALT + DEL the keyboard will be disabled. 

What version of the application are you using?

Please let me know.

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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mikeo007
1 Copper

RE: Certain onscreen buttons disable Bluetooth keyboard

Happens in the latest version of the application, as well as the previous version (we're running some of each). 
It happens when I tap any of the icons circled below. The keyboard becomes completely unresponsive while in pocketcloud. It works fine again after I close the app and re-launch.

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Josh-2015
3 Zinc

RE: Certain onscreen buttons disable Bluetooth keyboard

Thanks for reporting the issue, I have logged a bug for the behavior and hopefully it will be fixed in the next release.

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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