Community Manager
Community Manager

Re: XPS 15 9530 Keyboard Skipping Keys

Hi Yoshifizzle,

 

Thanks for posting.  Apologies that your system is not performing as expected.  

 

Your post did not mention if you had run Dell SupportAssist yet to diagnose your issue.  If you haven't done that yet, please do and post back any error messages encountered.  

 

If there are no errors then it may be a software issue.  Here are some things you can try from the Dell knowledge base:

 

Keyboard Usage and Troubleshooting Guide

 

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.


If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ

 


Dell-Robert P
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To help us troubleshoot, please send us the Dell service tag number via a private message
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