XPS 15 9570 - cant wake up from sleep
This is my workstation so every evening I put it in sleep mode (and disconnect thunderbolt),..when I try to wake it up in the moring it doesn't react at all.. sometimes for 5-10 min.. doesn't matter if its connected via thunderbolt or not.. not a sign of reacting when I press the power button. And then for no reasons it starts.
Maybe a few clues:
- When I first connect the thunderbold the led indicator doesn't light up.. I pull it out, and back in and now it lights up.
- this isn't the case regarding this topic, in that case its always off and don't act on me pressing the power button
- Sometime it says I got the wrong power adapter connected (less power then it wants, but this isn't the case)(thunderbolt from dock)
- I tried to keep the power button pressed for 15-30 s .. nothing
UPDATE: Today its not starting at all.. tried for 50 mins. I guess its hardware failure
UPDATE #2: A Dell service technician will look at it in a few days, maybe replace motherboard
Dock - Dell TB16 Thunderbold Dock 180W
SMBIOS Version 3.1
BIOS Version/Date Dell Inc. 1.5.0, 2018-09-03
System Model XPS 15 9570
Processor Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz, 2904 Mhz, 6 Core(s), 12 Logical Processor(s)