Erik We
1 Copper

XPS 15 9570 - cant wake up from sleep

This is my workstation so every evening I put it in sleep mode (and disconnect thunderbolt),..when I try to wake it up in the moring it doesn't react at all.. sometimes for 5-10 min.. doesn't matter if its connected via thunderbolt or not.. not a sign of reacting when I press the power button. And then for no reasons it starts.

Maybe a few clues:

  • When I first connect the thunderbold the led indicator doesn't light up.. I pull it out, and back in and now it lights up.
    - this isn't the case regarding this topic, in that case its always off and don't act on me pressing the power button
  • Sometime it says I got the wrong power adapter connected (less power then it wants, but this isn't the case)(thunderbolt from dock)
  • I tried to keep the power button pressed for 15-30 s .. nothing

 

UPDATE: Today its not starting at all.. tried for 50 mins. I guess its hardware failure  

 UPDATE #2: A Dell service technician will look at it in a few days, maybe replace motherboard

 

Dock - Dell TB16 Thunderbold Dock 180W

SMBIOS Version 3.1

BIOS Version/Date Dell Inc. 1.5.0, 2018-09-03

System Model XPS 15 9570

Processor Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz, 2904 Mhz, 6 Core(s), 12 Logical Processor(s)

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