bacarlino
1 Copper

XPS 9560 Audio Controller

My 9560 is struggling to detect the "audio controller".

 

In Windows it says that that device fails to start.

In Linux it will say there are no soundcards detected.

In ePSA I don't hear the 6 beeps.

 

Occasionally if I do a full shut down and boot up cold, it will work for a while as long as I don't allow the system to hibernate... that kills the audio it every time.

I have replaced the "audio daughter-board" thinking this was the "audio controller", but the results are identical. Is this a problem with something on the motherboard? (system board in the docs). Is there anybody here at all that knows what might be going on and what I need to do?

I'm extremely irked that a 2 year old $1,850 laptop, now out of warranty, would have such a crippling issue. At this price point, I'm becoming convinced to never buy another Dell again. I talked myself away from a Macbook for this, perhaps I shouldn't have.

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