dev-dude
2 Bronze

XPS 9360 Shut down on battery

I am experiencing the same issues as the poster in this thread (Solved: XPS 13 9360 Sudden Shutdowns on Newly Replaced Battery - Dell Community) unfortunately the solution recommended does not solve my problem.

  • I already tried to take out the battery and push the power button for 30 seconds, then insert the battery.
  • I also removed the CMOS Battery and put it back in. 
  • It is not possible to reproduce the fault consistently
  • Sometimes it runs fine on battery and sometimes it just shuts down without notice and won't restart until I connect to AC (although the battery still has power >80%)
  • The battery is shown in bios and in dell power manager and according to the infos it is a dell battery
  • The bios error message after the last shutdown was - ASF2 Force off

Anyone experienced the same issues after changing the battery? Appreciate the help. 

 

 

DELL-Cares
Moderator
Moderator

Re: XPS 9360 Shut down on battery

I understood your concern and I extremely apologize for the inconvenience please initiate a private/direct message with us, and please enter the Service Tag / Express Service Code / Order Number in the text format for which you need assistance. we’d be glad to assist you. 

 


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dev-dude
2 Bronze

Re: XPS 9360 Shut down on battery

If anybody finds this thread and is curios - it seems I fixed the problem by deactivating the intel turbo boost

and updating the thermal framework drivers (Treiber für das Intel Dynamic Platform and Thermal Framework | Treiberdetails | Dell Österreich

currently I have been running the notebook for three days without a random shutdown on battery.

View solution in original post

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