xenvre
1 Copper

Ubuntu Linux 18.04 recovery image for Precision 5530

Hi there!

I bought a Dell Precision 5530 some months ago with Ubuntu 16.04 preinstalled. From half of December Dell is also soffering the same with Ubuntu 18.04.

 

Is it possible to obtain the recovery image (iso) containing the newer version of Ubuntu? 

 

What I have tried:

- using the page https://www.dell.com/support/home/it/it/itbsdt1/drivers/osiso/linux and entering my service tag gives an error and suggests me to call the Technical Support;

- calling the Technical Support but the guy said that he knows nothing about Ubuntu 18.04. He also seemed to me that he wasn't aware of the fact that Dell customizes Ubuntu installation as he told me that I should download the iso from the Ubuntu website.

 

Is there anything I can do to obtain the newer version of Ubuntu customized by Dell (i.e. working switchable graphics out of the box)?

GJPvanWesten
1 Copper

Re: Ubuntu Linux 18.04 recovery image for Precision 5530

I would like to supporrt this request. Using the standard ubuntu 18.04 leads to a laptop not being able to suspend / resume, which is rather unacceptable...

0 Kudos
7 Plutonium

Re: Ubuntu Linux 18.04 recovery image for Precision 5530

We are 2 revisions in from .0

http://releases.ubuntu.com/18.04/

Ubuntu 18.04.2 LTS (Bionic Beaver)

http://releases.ubuntu.com/18.04/ubuntu-18.04.2-desktop-amd64.iso


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

GJPvanWesten
1 Copper

Re: Ubuntu Linux 18.04 recovery image for Precision 5530

Thanks for your response!

 

However, this appears to be just the normal ubuntu iso. We are looking for the dell adapted version of ubuntu 18. 

0 Kudos
7 Plutonium

Re: Ubuntu Linux 18.04 recovery image for Precision 5530

If your system came with Ubuntu from dell the recovery Image would be available.  Dell only supports the OS that shipped with a unit.

https://www.dell.com/support/article/us/en/04/sln265750/how-to-recover-a-dell-ubuntu-image-on-your-d...

 


Software support is provided by Canonical through the following methods:

https://www.dell.com/support/home/drivers/osiso

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
dellguy101
1 Nickel

Re: Ubuntu Linux 18.04 recovery image for Precision 5530

I too am getting this error when trying to download the 18.04 recovery image iso from the dell site for my XPS 13 9380 Developer Edition. And yes, my system shipped with 18.04. I enter my service tag number and get this error. To me, it looks like they haven't released the image on site yet. Error: https://imgur.com/a/bPbMkty Showing my system shipped with Ubuntu: https://imgur.com/a/zSj9BwO
0 Kudos
7 Plutonium

Re: Ubuntu Linux 18.04 recovery image for Precision 5530

The Generic 18.04.2 ISO DVD image works.

https://certification.ubuntu.com/hardware/201810-26515/

I tested this yesterday and its fine.

https://wiki.ubuntu.com/BionicBeaver/ReleaseNotes

http://releases.ubuntu.com/18.04/ubuntu-18.04.2-desktop-amd64.iso

Burning the disk requires Brasero which doesn't come by default but its free.

sudo apt-get update
sudo apt-get install brasero

https://packages.ubuntu.com/bionic/brasero

 

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
JoKeyser
1 Copper

Re: Ubuntu Linux 18.04 recovery image for Precision 5530

While most features work on my Precision 5530 with the normal Ubuntu image, I would like to get my original image back as well. Unfortunately I wiped my partitions before realizing that Dell does not offer them for download anymore, I run into the same messages that were posted above. Clearly, Dell uses a custom image, as the download button identifies this filename

https://downloads.dell.com/restricted//FOLDER05470685M/1/dell-bto-bionic-beaver-Ubuntu 18.04-Precisi...

 

I am guessing that they restricted the access to this file because they shift to the image download via the BIOS recovery tool. However even that does not work for me, after searching for several seconds, it concludes that my OS is incompatible (not verbatim).

0 Kudos
7 Plutonium

Re: Ubuntu Linux 18.04 recovery image for Precision 5530

Some of these issues are because support is not free.

 

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos